Quote:
|
Originally Posted by ariedel
Is there a clean way to check for a valid extension when you have a menu item action allowing a caller to enter a know extension number? My customer would like a call flow saying "Extension XXXX is not available" and return them to the main menu. The only thing I have found would be a test condition with a compare action for each and every extension programmed in the IP Office.
|
Piece of cake. Create a system shortcode on the PBX. Shortcode is ?, feature is VoicemailCollect, telephone number is your prefered method for routing the call to a callflow in voicemail that will tell the caller the extension is unavailable then Goto your auto-attendant.
For example, make the telephone number be "Short Codes.*95". Then, create a callflow under short codes in voicemail pro for *95 that simply has the start point linked to a generic (add a next result) and then linked to a Goto (pointing at your main AA module).
To make the generic say the particular extension the caller dialed, play the following sequence of prompts:
extension.wav (record this as "Extension: ")
$KEY
unavailable.wav (record this as "...is not available)
- Cephas