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Originally Posted by Cephas
Hey all,
I will frequently program a phone button as Dial [shortcode], and then label it with something meaningfull to the user. However, with the 2420 phones, rather than printing out a sheet of labels, the screen simply displays whatever is programmed for that button. My customer is getting confused, not knowing what to make of "Dial *07*" (example) as a feature button. 
Long shot, but anyone know of a way to customise what appears on the phone for these buttons??
Cephas |
The firmware for the phone needs to be changed, with firmware.
This is the ReadMe file for Release 3.0 of the Avaya 2420 Telephone software.
The release consists of only one file, 2420_R3.bin, which is the binary
software image that can be downloaded from the MultiVantage (TM) switch to a
2420 digital telephone.
NEW FEATURES in Release 3.0:
- Local Editing of Button Labels. The user may locally enter button labels
for feature and call appearance buttons to replace the default system
labels provided by the MultiVantage switch. This is useful for Abbreviated
Dial buttons and Bridged Call Appearances. Note that if the system label
is subsequently changed (a new feature is assigned to the button), then
the user label will be replaced by the new system label. The labeling
ability applies to all 24 buttons on the EU24 Expansion Unit as well as
the 24 buttons (3 pages of 8) with display labels on the 2420 telephone.