PBXtech.info - View Single Post - Oldest-call-waiting question

A-Train · August 29th, 2007, 11:58 AM

I could be wrong here but EWT is expected wait time. So if a call has an expected wait time of over 500 seconds then send it. This is not its actual wait time. So the call could be there for 1 minute, but if the EWT is 3 minutes (for some reason) it will head to VM right away after 1 minute, not wait the actual time.

In the past I have gone low tech with this and just kept doing repeating steps. This will fill up your vector fast, so you may need multiple vectors to accomplish it.

August 29th, 2007, 11:58 AM	#4 (permalink)
A-Train PBXtech GOLD 100+ posts Join Date: Sep 2006 Posts: 241	Re: Oldest-call-waiting question I could be wrong here but EWT is expected wait time. So if a call has an expected wait time of over 500 seconds then send it. This is not its actual wait time. So the call could be there for 1 minute, but if the EWT is 3 minutes (for some reason) it will head to VM right away after 1 minute, not wait the actual time. In the past I have gone low tech with this and just kept doing repeating steps. This will fill up your vector fast, so you may need multiple vectors to accomplish it.