martinyoung

It sounds like you are dealing with someone not familiar with the Definity. For the sake of discussion, let us say the DS1 board is in slot 1B10.

Ask that person to type "display DS1 1B10". That is the page where the type and protocol are set.

Now you need to find out how it is configured. Ask that person to type "display port 1B1001", this will tell you if it is in trunk group or a hunt group. This person told you that the PBX answers the call first then routes it to your server, he needs to tell you exactly how this is done. There are many ways to do that and to get your end to work you need to know how the PBX handles the call.

The kind of changes you are wanting to make will require some assistance from a tech knowledgeable in the PBX, you will not succeed if the only changes being made are at your end. Your customer needs to help you get it right or neither one of you will be satisfied.

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Marty
Retired Avaya DSIC tech