martinyoung

I have been able to latch cards into slots with bent pins with no problem. If the pins are bent over far enough, latching the card will finish bending them flat or fold them up. I have also had the pins bent over just far enough that two pins would enter the same hole on the cards. The normal pins will not prevent you from latching cards if they are bent, only the guide pins are strong enough to do that. Trying to straighten them will break them off.

Another Call Classifier is not going to help with the cards failing. A lack of tone ports will not alarm another card. I definitely suspect those two slots of having a physical problem. Examine the pins very closely.

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Marty
Retired Avaya DSIC tech