martinyoung

I see two possibilities. The best one would be for the Siemens to hold on to the call until it gets a positive answer in the Definity, if there is no answer it will pull the call back. In the Definity this is called Look Ahead Interflow. I know nothing about the Siemens so I cannot help with it.

The other choice is to set a coverage path in the Definity hunt group. Type "list cov p" and make note of a coverage path that is not currently being used. Now type "change cov r" and on a vacant line enter the number you want to send the calls to. Let us say you found coverage path 10 unused and you entered the return number on line 20 in the cover remote screen.

Now type "add cov path 10" and go down to the line "Point 1:" and enter "r20" without the quotes. Now type "ch hunt <group number>" and put 10 in the coverage path line.

If this hunt group is used by other people besides the transferees from the Siemens, all their calls will also be sent to this coverage path destination.

__________________
Marty
Retired Avaya DSIC tech