jlieb

I need to preface this with a disclaimer that I am ONLY doing what I am told MUST be done by the higher-ups. If I had my way, the people responsible for taking certain types of calls would all be located in the same office. With that said....

We have people in two different offices on two different phone systems. Office A is on an old Siemens 9751 and Office B is on a newer Definity IP system. We have a few departments with people in both offices but there is one department that is insisting calls be shared back and forth between the offices.

Here is what I have set up so far...

Office A has an ACD group that receives a particular client's calls. If no one in the ACD group is available, the call goes off-site to a hunt-group in Office B. (ACD has not been purchased for Office B.) If no one in the hunt-group in Office B is available, the caller waits listening to an occasional recording asking them to please hold.

Here is what they want....
Instead of making the caller wait for someone to become available in Office B, they want the caller to come back to Office A to a yet-to-be-created group (probably will be hunt) to find an available person here. If no one is available, the caller should just end up in VM.

My problem is how to get them back to Office A if no one in the hunt group is available.

I admit I am new to Definity and have little formal training, but from what I read a vector would work - except I have been told we don't have that option enabled. I even tried setting it up, but it wouldn't work.

Any help would be greatly appreciated.