Thread: Answering calls in a hunt group queue
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Old August 14th, 2007, 02:58 PM   #3 (permalink)
Laephis
 
Join Date: Aug 2007
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Re: Answering calls in a hunt group queue
Quote:
Originally Posted by colt45 View Post
Your answer is on the hunt group form for "Multiple Call Handling". I think the default is 'none', suggest set to 'manual'. Thus, the agent can put one call on hold and press 'Avail' and take another. Be sure the agent's phone has at least 3 call appearances as the switch generally "restricts the last call appearance".

Details depend on the type of hunt group and how you queue the calls.

Thanks, I found that option on pg 2 of the hunt group settings and figured out that I needed to have users press the "Auto-In" button and the queue call would go to their next available call appearance.
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