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colt45 · August 14th, 2007, 02:26 PM

Your answer is on the hunt group form for "Multiple Call Handling". I think the default is 'none', suggest set to 'manual'. Thus, the agent can put one call on hold and press 'Avail' and take another. Be sure the agent's phone has at least 3 call appearances as the switch generally "restricts the last call appearance".

Details depend on the type of hunt group and how you queue the calls.

August 14th, 2007, 02:26 PM	#2 (permalink)
colt45 PBXtech GOLD 100+ posts Join Date: Dec 2004 Posts: 113	Re: Answering calls in a hunt group queue Your answer is on the hunt group form for "Multiple Call Handling". I think the default is 'none', suggest set to 'manual'. Thus, the agent can put one call on hold and press 'Avail' and take another. Be sure the agent's phone has at least 3 call appearances as the switch generally "restricts the last call appearance". Details depend on the type of hunt group and how you queue the calls.