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peter65 · August 12th, 2007, 04:46 AM

We are in the same environment, I have an S8700 with also an main hospital (VDN) number.The calls go through vector steps to the attd. consoles (also type 302D).If the consoles are busy the caller take place in an queue.
I also think, just like colt45 that it`s only possible with vector steps. Because when you set up an queue in the hunt group with unlimited queue limit and the caller is put into the queue, the don`t come out the queue unless one of the consoles are in service/idle.
Maybe you can setup an vector step where counted calls (instead rings) redirect to the menu.

August 12th, 2007, 04:46 AM	#3 (permalink)
peter65 PBXtech SILVER 25+ posts Join Date: Apr 2007 Posts: 69	Re: Console Coverage path question We are in the same environment, I have an S8700 with also an main hospital (VDN) number.The calls go through vector steps to the attd. consoles (also type 302D).If the consoles are busy the caller take place in an queue. I also think, just like colt45 that it`s only possible with vector steps. Because when you set up an queue in the hunt group with unlimited queue limit and the caller is put into the queue, the don`t come out the queue unless one of the consoles are in service/idle. Maybe you can setup an vector step where counted calls (instead rings) redirect to the menu.