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colt45 · August 11th, 2007, 08:14 PM

I had another thought.
Let me see if I have this straight.
CEO has Admin1 with bridge appearances and Pres has Admin2 with bridged appearances. When Admin1 is out, you want CEOs calls to ring to Admin2.

Since Admin1 has bridged appearances of CEO there is no need nor function for a coverage path from CEO to Admin1. If you want to tweak ringing use per button ring control.

To have CEO's calls ring to Admin2 set CEO's coverage path Pt-1 to Admin2's ext. CEO's Pt-2 is probably Audix. State of Send Calls of course, determines when Admin2 gets the alert. Admin2 can transfer back to CEO or (preferred) use an Intercom group.

Another handy (unrelated) feature is "Group Page". We have a dozen or so admins and they back each other up on a regular basis. They may have to find a wandering Exec at times. With all of them in a "Group Page" they just page the admin group and ask if anyone has seen him/her.

August 11th, 2007, 08:14 PM	#7 (permalink)
colt45 PBXtech GOLD 100+ posts Join Date: Dec 2004 Posts: 113	Re: I have a strange coverage issue to solve I had another thought. Let me see if I have this straight. CEO has Admin1 with bridge appearances and Pres has Admin2 with bridged appearances. When Admin1 is out, you want CEOs calls to ring to Admin2. Since Admin1 has bridged appearances of CEO there is no need nor function for a coverage path from CEO to Admin1. If you want to tweak ringing use per button ring control. To have CEO's calls ring to Admin2 set CEO's coverage path Pt-1 to Admin2's ext. CEO's Pt-2 is probably Audix. State of Send Calls of course, determines when Admin2 gets the alert. Admin2 can transfer back to CEO or (preferred) use an Intercom group. Another handy (unrelated) feature is "Group Page". We have a dozen or so admins and they back each other up on a regular basis. They may have to find a wandering Exec at times. With all of them in a "Group Page" they just page the admin group and ask if anyone has seen him/her. Last edited by colt45; August 11th, 2007 at 08:19 PM.