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colt45 · August 11th, 2007, 07:13 PM

If you convert "0" from "Attd" to an extension, it can then be a VDN, pointed to a vector and queue to a skill/hunt group. Operators can be agents and log in/out. And anyone with a phone can log in and become an 'Operator'. If you have CMS that's a plus. Routing in vectors are almost limitless. I've had this in place for several years and it works just fine. Caution when making "0" an extension as there are several interactions to contend with including Audix, DIDs, nights, etc.

August 11th, 2007, 07:13 PM	#2 (permalink)
colt45 PBXtech GOLD 100+ posts Join Date: Dec 2004 Posts: 113	Re: Console Coverage path question If you convert "0" from "Attd" to an extension, it can then be a VDN, pointed to a vector and queue to a skill/hunt group. Operators can be agents and log in/out. And anyone with a phone can log in and become an 'Operator'. If you have CMS that's a plus. Routing in vectors are almost limitless. I've had this in place for several years and it works just fine. Caution when making "0" an extension as there are several interactions to contend with including Audix, DIDs, nights, etc.