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zooney9334 · August 10th, 2007, 02:04 PM

We have an S8700 running Version 12, with 2 302D consoles answering all operator calls.

Right now, if anyone calls the main hospital number, the calls go through a menu tree and eventually get to the operator. What Administration would like is for the calls to flow directly to the consoles first, and after 4 rings go to the menu tree.

I'm thinking that it is possible, but I don't know how. I can't find anything in the bibles, so I figure I'll ask. I probably could use a coverage path, but I don't see where I can add a coverage path to the consoles. I remember seeing something a while ago about putting the operators in a hunt group, and I know I could put the coverage path there but am not sure how I would get them into the group.

Any suggestions?

August 10th, 2007, 02:04 PM	#1 (permalink)
zooney9334 PBXtech SILVER 25+ posts Join Date: Aug 2003 Posts: 48	Console Coverage path question We have an S8700 running Version 12, with 2 302D consoles answering all operator calls. Right now, if anyone calls the main hospital number, the calls go through a menu tree and eventually get to the operator. What Administration would like is for the calls to flow directly to the consoles first, and after 4 rings go to the menu tree. I'm thinking that it is possible, but I don't know how. I can't find anything in the bibles, so I figure I'll ask. I probably could use a coverage path, but I don't see where I can add a coverage path to the consoles. I remember seeing something a while ago about putting the operators in a hunt group, and I know I could put the coverage path there but am not sure how I would get them into the group. Any suggestions?