martinyoung

Tell us a little about your switch configuration.

Is it a G3i or a G3r?

The only reason for a duplication interface board is if you have two processors in the PBX. Do you? If one of the interfaces was unseated then duplication was not working and you should have had several major and minor alarms to begin with. There are also cables on the back of the carriers that go along with duplication.

The packet bus alarm could be caused by having a duplication board inserted that is not doing anything. But we do not know enough about your configuration yet to help.

Who did the upgrade? If it was Avaya or an Avaya Business Partner they should have recognized your problem and resolved it during the upgrade. One of Avaya's rules is to resolve alarms before upgrading.

That you had a duplication interface board unseated and one seated (they come in pairs) with no alarms I find troubling. There is a lot of missing information here. Not having access to your system to check it, I seriously recommend that you get a qualified Avaya tech on site to look it over.

If it is a mess like you say, it should be cleaned up anyway.

If you have a packet bus problem it will show up in the port network that the TN771 lives in because that board tests it and a packet bus problem is system wide. Resolving a real packet bus problem can be very traumatic because you have to disassemble the PBX one carrier and one card at a time until you find the card causing the problem. And it can be caused by a card that does not use the packet bus itself.

I say "real" packet bus problem because your problem may only be caused by having an unnecessary card in the PBX. Only someone familiar with a Definity can help and they will need to be in your switch to do so.

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Marty
Retired Avaya DSIC tech