dgr7

Hello,
a couple months back my boss put me to task to upgrade our current early 90's AT&T Definity & Audix PBX to a more modern VOIP solution. We've narrowed down the search to two vendors, Shoretel and Avaya and have had two presenstations from each of their group of representatives. We're still waiting on the quote from Avaya, but have received one yesterday afternoon from Shoretel, and my boss is "blown away" by the price and not too happy about the amount. He was looking to spend up to $70,000 on a new system, but we've received a quote for $170,000 (we hadn't let the vendors know our budget yet, btw). I was wondering if anyone could tell me whether or not this quote is "fair" or are we being drastically overcharged for some/all of it?

Here's the quote:

The ShoreTel phone system for 50 users:

1 120/24 ShoreGear Switch (the PBX)

2 PRI/T1 ShoreGear Boxes

47 IP230 phones

3 IP560 phones

1 Button Box (for receptionist)

19 VoiceMail/Extension licenses

31 Extension licenses

49 Personal Call Managers (no charge)

1 Operator Call Manager

1 Server

4 Days—Installation, Programming, Training

1 Year HD/SW Support/Maintenance

$43,434.00



APROPOS Contact Center for 31 agents/Supervisors:



27 Seat Licenses/4 Supervisors

Professional/Design Services

Agent Training

Management/Supervisor Training

Installation, Programming

1 Year Maintenance


$129,346.00
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total is: $129,346.00 + $43,434.00 = $172,780.00
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thanks,
David