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Re: RFP issues
As you can tell from my avatar I am biased, but I will try not to be. When Cisco was first getting into telecom, I heard from many people that Cisco didn't get it. Their sales staff assumed that selling phone systems was like selling routers. It took them a while to figure out that phones are different and have different requirements and that everybody could have a completely unique arrangement for their phone. They also had to learn that different companies use their phones differently.
It sounds like your Cisco sales team has not learned this yet. You have a number of holes in your Cisco RFP and if management prefers Cisco, you are going to need to fill those gaps or your cutover could be unhappy.
If you can, explain to your director the concerns you have and that you apparently do not have a viable response from Cisco yet.
I have heard from people lately that Cisco does do a good job now selling their phone systems so there is hope.
But I still favor Avaya.
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Marty
Retired Avaya DSIC tech
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