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oozenoz · February 13th, 2007, 03:27 PM

One thing I will STRONGLY recommend, use separate COR values for the supervisors and agents - one with observer capability and one with 'can be observed' - you don't want to give the agents the ability to listen in on supervisor calls.

February 13th, 2007, 03:27 PM	#4 (permalink)
oozenoz PBXtech PLATINUM 300+ posts Join Date: Feb 2006 Posts: 350	Re: Not able to Barge in to calls One thing I will STRONGLY recommend, use separate COR values for the supervisors and agents - one with observer capability and one with 'can be observed' - you don't want to give the agents the ability to listen in on supervisor calls. __________________ - calvin