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ceaser_t · February 13th, 2007, 02:03 PM

HI Calvin,

The system is 8710 with CMS 3.0 , The types of phones used are 4620 SW IP for all the cases.

Here is the COR where the service can be observed

FRL: 3 APLT? y
Can Be Service Observed? y Calling Party Restriction: none
Can Be A Service Observer? y Called Party Restriction: none
Time of Day Chart: 1 Forced Entry of Account Codes? n
Priority Queuing? n Direct Agent Calling? n
Restriction Override: none Facility Access Trunk Test? n
Restricted Call List? n Can Change Coverage? n
Access to MCT? y Fully Restricted Service? n
Group II Category For MFC: 7 Hear VDN of Origin Annc.? n
Send ANI for MFE? n Add/Remove Agent Skills? n
MF ANI Prefix: Automatic Charge Display? n
Hear System Music on Hold? y PASTE (Display PBX Data on Phone)? n
Can Be Picked Up By Directed Call Pickup? n
Can Use Directed Call Pickup? n
Group Controlled Restriction: inactive

February 13th, 2007, 02:03 PM	#3 (permalink)
ceaser_t Join Date: Oct 2006 Posts: 21	Re: Not able to Barge in to calls HI Calvin, The system is 8710 with CMS 3.0 , The types of phones used are 4620 SW IP for all the cases. Here is the COR where the service can be observed FRL: 3 APLT? y Can Be Service Observed? y Calling Party Restriction: none Can Be A Service Observer? y Called Party Restriction: none Time of Day Chart: 1 Forced Entry of Account Codes? n Priority Queuing? n Direct Agent Calling? n Restriction Override: none Facility Access Trunk Test? n Restricted Call List? n Can Change Coverage? n Access to MCT? y Fully Restricted Service? n Group II Category For MFC: 7 Hear VDN of Origin Annc.? n Send ANI for MFE? n Add/Remove Agent Skills? n MF ANI Prefix: Automatic Charge Display? n Hear System Music on Hold? y PASTE (Display PBX Data on Phone)? n Can Be Picked Up By Directed Call Pickup? n Can Use Directed Call Pickup? n Group Controlled Restriction: inactive