PBXtech.info - View Single Post - Problem with 9630 Phone re-setting

sjforcum · February 10th, 2007, 05:08 PM

Hi Guys,

After travelling from Boston to New York City to personally troubleshoot this thing, I found and did the following:

The phone was running on a local power brick.

The new data drops were located right next to the old drops. Between them were electrical drops. There isn't really much option since most of the office is glass....

The switch and CM were both logging loss of connectivity errors at the same time...

So here's what I did:

We cut the phone down to 10/Half.
We setup monitoring of the PC*. If it's wiring, in theory we should see the PC drop at the same time.

The phone has not had a failure since this change to 10/Half.

I'm trying to determine if fighting to get the cabling issue corrected is worth the hassle. The phone seems to be responding normally at the lower speed. Has anyone had any experince running these phones at 10/Half? What type of degradation can I expect? The user hasn't complained and he's somewhat phone intensive....

*Up until I was on-site, no one believed me that the user might not even NOTICE his LAN connection bliping...we did a test by plugging and unplugging his NIC. Nothing other than a small balloon on the bottom of his screen popped up.

February 10th, 2007, 05:08 PM	#9 (permalink)
sjforcum PBXtech GOLD 100+ posts Join Date: Jul 2003 Posts: 109	Re: Problem with 9630 Phone re-setting Hi Guys, After travelling from Boston to New York City to personally troubleshoot this thing, I found and did the following: The phone was running on a local power brick. The new data drops were located right next to the old drops. Between them were electrical drops. There isn't really much option since most of the office is glass.... The switch and CM were both logging loss of connectivity errors at the same time... So here's what I did: We cut the phone down to 10/Half. We setup monitoring of the PC. If it's wiring, in theory we should see the PC drop at the same time. The phone has not had a failure since this change to 10/Half. I'm trying to determine if fighting to get the cabling issue corrected is worth the hassle. The phone seems to be responding normally at the lower speed. Has anyone had any experince running these phones at 10/Half? What type of degradation can I expect? The user hasn't complained and he's somewhat phone intensive.... Up until I was on-site, no one believed me that the user might not even NOTICE his LAN connection bliping...we did a test by plugging and unplugging his NIC. Nothing other than a small balloon on the bottom of his screen popped up.