PBXtech.info - View Single Post - Problem with 9630 Phone re-setting

sjforcum · February 1st, 2007, 09:05 AM

it's running with in-line power.

I'm not on-site, but the on-site data engineers claim to have:

Replaced ALL patch cables
Moved the patch to a different port on the Cisco POE
Hardset the phone and Switch to 100/FULL
Moved the patch to a different drop within the gang
Replaced the telephone
Reporgrammed the station in CM
Moved the faulty telephone elsewhere in the office, put a new phone in the "mystery" office with bridged appearances...the "defective" phone worked without issue in the new location, the phone in the mystery office had the behavior re-occur.
Ran a new drop from the comms room to the users office and certified the drop. After the new drop was installed the behavior stopped for approx. 3 days....
We just suggested a separate power brick this morning.

Like I said...I'm still pointing the finger at the network / cabling...but since it's an Avaya phone failing, they are still kind of pointing the finger at us....

February 1st, 2007, 09:05 AM	#3 (permalink)
sjforcum PBXtech GOLD 100+ posts Join Date: Jul 2003 Posts: 109	Re: Problem with 9630 Phone re-setting it's running with in-line power. I'm not on-site, but the on-site data engineers claim to have: Replaced ALL patch cables Moved the patch to a different port on the Cisco POE Hardset the phone and Switch to 100/FULL Moved the patch to a different drop within the gang Replaced the telephone Reporgrammed the station in CM Moved the faulty telephone elsewhere in the office, put a new phone in the "mystery" office with bridged appearances...the "defective" phone worked without issue in the new location, the phone in the mystery office had the behavior re-occur. Ran a new drop from the comms room to the users office and certified the drop. After the new drop was installed the behavior stopped for approx. 3 days.... We just suggested a separate power brick this morning. Like I said...I'm still pointing the finger at the network / cabling...but since it's an Avaya phone failing, they are still kind of pointing the finger at us....