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dickyam · January 29th, 2007, 10:17 AM

how do we set this one?

Most of our agents are in Auto-in Mode... how do we set time for ACW before they go back to AVAIL? say 180 secs?

thanks.

January 29th, 2007, 10:17 AM	#1 (permalink)
dickyam PBXtech SILVER 25+ posts Join Date: Oct 2005 Posts: 35	Timed ACW how do we set this one? Most of our agents are in Auto-in Mode... how do we set time for ACW before they go back to AVAIL? say 180 secs? thanks.