oozenoz

What about some sort of system speed dial instead of a VDN? You would be able to capture the outgoing calls in your call accounting system, assuming you have one (most contact centres do...)

I love takeback/transfer technology, but it isn't always cost effective... our current carrier wanted to charge us .30 USD per transfer - adding trunks was actually cheaper when taking into accountthe number of calls we transfer and the duration of thetransferred calls.

__________________
- calvin