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Originally Posted by condensed
My idea is to create a VDN and assign this to a button on the call master phones. Then the agents could transfer, hit vdn button, transfer, release. And the vdn could be recorded for data purposes. Is there any way to hit 1 button and have it auto transfer to a predefined 800# or vdn?
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Good idea ... but since the Transfer procedure is <transfer> <dial> <transfer> there is no way around that.
If these are toll-free calls that you are transferring you might want to consider the "takeback and transfer" feature of your incomming carrier. That way you're not tying up (and paying for) two trunks for each one of these calls. I would still use the vector to transfer for tracking and reporting, but you'll have to record the DTMF tones in an announcement to facilitate the transfer. I found a program on the web once that recorded DTMF tones direct to .WAV files making moving the files to VAL quite simple
(http://www.xentec.be/products/vox_studio/vox_studio.htm).
regs,
.al.