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condensed · January 25th, 2007, 10:56 PM

Hello,

Long time lurker, first time poster. I have an s8720 and call master V's. We have a program where the agent would need to send a call to an 800# if the customer says yes to a program. My VP wants the easiest solution possible for the agents to do this.

My idea is to create a VDN and assign this to a button on the call master phones. Then the agents could transfer, hit vdn button, transfer, release. And the vdn could be recorded for data purposes.

Is there any way to hit 1 button and have it auto transfer to a predefined 800# or vdn?

Thank you

January 25th, 2007, 10:56 PM	#1 (permalink)
condensed Join Date: Jan 2007 Posts: 7	"Hot" transfer advice Hello, Long time lurker, first time poster. I have an s8720 and call master V's. We have a program where the agent would need to send a call to an 800# if the customer says yes to a program. My VP wants the easiest solution possible for the agents to do this. My idea is to create a VDN and assign this to a button on the call master phones. Then the agents could transfer, hit vdn button, transfer, release. And the vdn could be recorded for data purposes. Is there any way to hit 1 button and have it auto transfer to a predefined 800# or vdn? Thank you