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oozenoz · January 24th, 2007, 08:55 PM

Caveat - I assume you have done the basic troubleshooting of using a known good network cable, have verified you can connect through the switch port you are using for the phone by connecting the PC there, etc.

Interesting results on the TRACERT - there are no hops to the PBX so the packets aren't being routed (even a router that is not allowed to provide it's IP address on a TRACERT query will still show with a bunch of ***** and a timeout). This tells me the PC has to be in the 192.168.181.x subnet. So, exactly what are the IP config settings for the PC? (just run IPCONFIG /ALL and paste it here).

Try this if you have time. Assign 192.168.180.120 to the PC and set the gateway/subnet mask as you have for the phone, leaving the phone disconnected. I would wager you will not be able to PING and TRACERT to the PBX like you can with the PC configured the way it is now.

January 24th, 2007, 08:55 PM	#12 (permalink)
oozenoz PBXtech PLATINUM 300+ posts Join Date: Feb 2006 Posts: 350	Re: how to connect a 4620 ip phone to CM Caveat - I assume you have done the basic troubleshooting of using a known good network cable, have verified you can connect through the switch port you are using for the phone by connecting the PC there, etc. Interesting results on the TRACERT - there are no hops to the PBX so the packets aren't being routed (even a router that is not allowed to provide it's IP address on a TRACERT query will still show with a bunch of ***** and a timeout). This tells me the PC has to be in the 192.168.181.x subnet. So, exactly what are the IP config settings for the PC? (just run IPCONFIG /ALL and paste it here). Try this if you have time. Assign 192.168.180.120 to the PC and set the gateway/subnet mask as you have for the phone, leaving the phone disconnected. I would wager you will not be able to PING and TRACERT to the PBX like you can with the PC configured the way it is now. __________________ - calvin