penelope

I did create a new network region and matched the codec this morning. It works! I had a meeting with an Avaya engineer later and asked him take a look at all that I had set-up and he said it was all good.

After that, I did Hong Kong. Took about 15 minutes to get everything configured on both systems and the first test call went through. Only issue I have is that the extension numbers in HK start with a 0 (don't ask me why my co-worker who went there did that, the extensions match the DIDs). So, I set it up so that my side actually dials 1025 instead of 0025, for example. In the route pattern I have it doing a delete 4 (3-digit AAR code + the 1) and insert the 0 to send 0025. I don't really like that because I just know that users are going to be confused if they dial 1025 but if they address and send a voicemail it would be 0025.

Any other way to get around dialing an extension that starts with 0?

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Penelope