martinyoung

Call forwarding will only go to the destination of the phone doing the initial forwarding, it will not follow the forwarding path of the phone that it forwards to. If you need extension B to ring at extension C and then extension D the best way to do this is call coverage from extension B.

That way if extension C does not answer the call it will then go to extension D after a number of rings.

To do this though you must cancel call forwarding because that will override call coverage.

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Marty
Retired Avaya DSIC tech