PBXtech.info - View Single Post - Cover answer extensions ringing in a cover path

avayatek · January 16th, 2007, 03:28 PM

I have a situation where I have extension 3410 x’d out covering to a time of day cover path (t2) with cover path 97 between 0800 and 1800. This cover path has 4 points of coverage; (c3) with six extensions, (c8) with 8 extensions, (c100) with two extensions, and (r103) forwarded to a cell #.

Extension (1308) is X’d out and automatically goes to cover path (84) with one point of cover (c25) with six member extensions. This is working fine and all extensions within c25 ring when 1308 is called.

I need to know if the switch (Avaya S8710) will allow an extension (1308) that is x’d out and automatically goes to cover (c25) can be included in a cover answer group within a cover path (97) to make all phones within the cover answer group (c25) ring when assigned as an extension (1308) within the given cover path (97)?

When 1308 is assigned as a member of cover answer group c8 the extensions associated with c25 will not ring when the point of coverage is hit. I need to find a way to make them ring without assigning the individual extensions to the cover answer group (c8). I need to make room for some other extensions within the same cover answer group (c8) while still having the extensions in c25 ring.

Is this possible? How can I make this happen?

January 16th, 2007, 03:28 PM	#1 (permalink)
avayatek Join Date: Jan 2007 Posts: 1	Cover answer extensions ringing in a cover path I have a situation where I have extension 3410 x’d out covering to a time of day cover path (t2) with cover path 97 between 0800 and 1800. This cover path has 4 points of coverage; (c3) with six extensions, (c8) with 8 extensions, (c100) with two extensions, and (r103) forwarded to a cell #. Extension (1308) is X’d out and automatically goes to cover path (84) with one point of cover (c25) with six member extensions. This is working fine and all extensions within c25 ring when 1308 is called. I need to know if the switch (Avaya S8710) will allow an extension (1308) that is x’d out and automatically goes to cover (c25) can be included in a cover answer group within a cover path (97) to make all phones within the cover answer group (c25) ring when assigned as an extension (1308) within the given cover path (97)? When 1308 is assigned as a member of cover answer group c8 the extensions associated with c25 will not ring when the point of coverage is hit. I need to find a way to make them ring without assigning the individual extensions to the cover answer group (c8). I need to make room for some other extensions within the same cover answer group (c8) while still having the extensions in c25 ring. Is this possible? How can I make this happen?