oozenoz

make sure you got the right phone- there's one model for Nortel digital integrations, and another for Avaya.

http://www.polycom.com/common/pw_cmp...687,965,00.pdf
http://www.polycom.com/common/pw_cmp...687,966,00.pdf

these models have different digital phone emulation interfaces - if you have the wrong one, it would be like connecting a meridian phone to an avaya pbx.

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- calvin