PBXtech.info - View Single Post - Coverage not working, G350 to S8700, Over IP network

roeders · January 11th, 2007, 09:19 AM

I recently installed a new G350 at one of our remote locations. Everything is working fine except when someone from that location calls an extension on my S8700 it does not go to coverage.

The remote user calls the extension, I see the call go over my IP network (Frame Relay), my phone rings, I don't answer, the user hears the coverage tone, but the caller keeps hearing rings. The call never goes to coverage.

I tried different coverage paths, one to Audix and one to another extension but I have the same problem with both.

When I do a "list trace station" and watch the call , the S8700 activates the coverage path and then activates the covering extension, the problem is it never rings.

Any Ideas?

Thanks in advance for your help.

January 11th, 2007, 09:19 AM	#1 (permalink)
roeders Join Date: Jan 2007 Posts: 6	Coverage not working, G350 to S8700, Over IP network I recently installed a new G350 at one of our remote locations. Everything is working fine except when someone from that location calls an extension on my S8700 it does not go to coverage. The remote user calls the extension, I see the call go over my IP network (Frame Relay), my phone rings, I don't answer, the user hears the coverage tone, but the caller keeps hearing rings. The call never goes to coverage. I tried different coverage paths, one to Audix and one to another extension but I have the same problem with both. When I do a "list trace station" and watch the call , the S8700 activates the coverage path and then activates the covering extension, the problem is it never rings. Any Ideas? Thanks in advance for your help.