PBXtech.info - View Single Post

OctelWarrior · January 10th, 2007, 07:14 PM

How exciting! Your model is actually what the business partner focuses on. Multi-site and multinational distributed and centralized networks. The Boss's pitch is "We like to partner with our customers to bring them a real world total communications solution, Data, Voice and messaging." We have been doing this for quite a while and it's a very exciting process.

I'm sure that your sales guy has gone over all the benefits and whiz-bang new things that'll make your life easier, so I'll go over a few things to help prepare you for your new network, allow you to troubleshoot, and who you need to know.

1) Get to know your data
Telecom now lives in the data world. You will need to know how to get to your endpoints in case of failure. Familiarize yourself with basic data tools such as Ping, Trace route, TFTP, FTP, and the OSI model and subnetting. If these terms throw you for a loop, take a N+ class. Your employer will most likely be happy to pick up the tab and they are offered at many JCs that can conform to your schedule. This will also show your employer that you are on the technology train.

2) Get to know your Data people
No doubt there are a team of people that support various aspects of your data environment. Remember, you're going to be working very closely with them very soon. You are going to be relying on them to not miss any little things and you are going to be adding a lot of additional work for them. If you are working together, you'll get it done much faster than pointing fingers at them.

3) Keep an open mind. It sounds like you already have an open mind moving from one vendor to the next, and now being with Avaya. All things change and it might seem worse in the near future, but over time many customers have learned that the new ways aren't all that bad. Yes you might have to remember these new confusing IP addresses, but you no longer have to dial into the Italy switch. Administration at breakneck speeds.

4) Whichever vendor you go with, make sure to keep your goals in hand, and a list of deliverables. If you have them all written out and work continuously with the project managers to ensure all of them are not only met but complete, you have something tangible to show the bosses when they come around.

January 10th, 2007, 07:14 PM	#3 (permalink)
OctelWarrior PBXtech SILVER 25+ posts Join Date: May 2005 Posts: 62	Re: Feeling Overwhelmed How exciting! Your model is actually what the business partner focuses on. Multi-site and multinational distributed and centralized networks. The Boss's pitch is "We like to partner with our customers to bring them a real world total communications solution, Data, Voice and messaging." We have been doing this for quite a while and it's a very exciting process. I'm sure that your sales guy has gone over all the benefits and whiz-bang new things that'll make your life easier, so I'll go over a few things to help prepare you for your new network, allow you to troubleshoot, and who you need to know. 1) Get to know your data Telecom now lives in the data world. You will need to know how to get to your endpoints in case of failure. Familiarize yourself with basic data tools such as Ping, Trace route, TFTP, FTP, and the OSI model and subnetting. If these terms throw you for a loop, take a N+ class. Your employer will most likely be happy to pick up the tab and they are offered at many JCs that can conform to your schedule. This will also show your employer that you are on the technology train. 2) Get to know your Data people No doubt there are a team of people that support various aspects of your data environment. Remember, you're going to be working very closely with them very soon. You are going to be relying on them to not miss any little things and you are going to be adding a lot of additional work for them. If you are working together, you'll get it done much faster than pointing fingers at them. 3) Keep an open mind. It sounds like you already have an open mind moving from one vendor to the next, and now being with Avaya. All things change and it might seem worse in the near future, but over time many customers have learned that the new ways aren't all that bad. Yes you might have to remember these new confusing IP addresses, but you no longer have to dial into the Italy switch. Administration at breakneck speeds. 4) Whichever vendor you go with, make sure to keep your goals in hand, and a list of deliverables. If you have them all written out and work continuously with the project managers to ensure all of them are not only met but complete, you have something tangible to show the bosses when they come around. __________________ Peronally I'd rather lose phone access than data.