PBXtech.info - View Single Post - Calls answered simultaneously by two agents.

colt45 · January 4th, 2007, 10:17 PM

I've had this a few times where I was able to use Trunk ID, Status Station, etc and found the call actually arrived on two trunks. This could be a caller using 3way calling or maybe a manual line conference where two lines are bridged together on his/her phone. If you can put a "trk-id" button on the agents phone and capture the line(s) it might show two trunks which puts the issue back at the callers end - or maybe in the LD network. Good Luck.

January 4th, 2007, 10:17 PM	#2 (permalink)
colt45 PBXtech GOLD 100+ posts Join Date: Dec 2004 Posts: 109	Re: Calls answered simultaneously by two agents. I've had this a few times where I was able to use Trunk ID, Status Station, etc and found the call actually arrived on two trunks. This could be a caller using 3way calling or maybe a manual line conference where two lines are bridged together on his/her phone. If you can put a "trk-id" button on the agents phone and capture the line(s) it might show two trunks which puts the issue back at the callers end - or maybe in the LD network. Good Luck.