PBXtech.info - View Single Post - Calls answered simultaneously by two agents.

0ak13y · December 28th, 2006, 06:49 PM

I don't know any of you have ever had this problem happen, or know of it happening. This is an s8700. The issue doesn't happen all the time, it is very infrequent. A call will come into the queue and goes to an agent, with in one second another agent is on the line and begins reading their call script. The work around has been to have the other agent drop the call at the first agents request. Any thought..... One other thing that i have noticed has been happening is that customer calls will get sent to the attendant console which gets answered by the receptioninst with the name name of the company I work for, the customer assumes they are calling x company and hears the name of the outsourcer company. Any help would be great....Thanks.

December 28th, 2006, 06:49 PM	#1 (permalink)
0ak13y Join Date: Dec 2005 Posts: 11	Calls answered simultaneously by two agents. I don't know any of you have ever had this problem happen, or know of it happening. This is an s8700. The issue doesn't happen all the time, it is very infrequent. A call will come into the queue and goes to an agent, with in one second another agent is on the line and begins reading their call script. The work around has been to have the other agent drop the call at the first agents request. Any thought..... One other thing that i have noticed has been happening is that customer calls will get sent to the attendant console which gets answered by the receptioninst with the name name of the company I work for, the customer assumes they are calling x company and hears the name of the outsourcer company. Any help would be great....Thanks.