PBXtech.info - View Single Post - Vector Routing Tables

ko_glass · November 30th, 2006, 01:13 PM

Well you are not really clear. Do the agents share a skill, or in other words in the vectors do the steps queue the same skill? Such as in each vector does it say queue skill XX and XX is always the same. If so that is why another available agent is getting the call. That is why I said each area code will need it's own skill. If each Area code calls it's own 800 number than you may not require Vector Routing tables. Can you show examples of a couple of you vectors so I have a better idea what is happening now?

November 30th, 2006, 01:13 PM	#4 (permalink)
ko_glass PBXtech SILVER 25+ posts Join Date: Jul 2003 Posts: 63	Re: Vector Routing Tables - VRT Well you are not really clear. Do the agents share a skill, or in other words in the vectors do the steps queue the same skill? Such as in each vector does it say queue skill XX and XX is always the same. If so that is why another available agent is getting the call. That is why I said each area code will need it's own skill. If each Area code calls it's own 800 number than you may not require Vector Routing tables. Can you show examples of a couple of you vectors so I have a better idea what is happening now?