PBXtech.info - View Single Post - Vector Routing Tables

avayapbxuser · November 30th, 2006, 01:03 PM

We have vectors for each Agent setup, the problem is that when an Agent does not answer the call for his/her particular State the call goes to another Agent that is not covering that area. We want the calls to go to voicemail of the person that is covering a particluar State not to another Agent. Maybe this is default by design the way it is working now. I hope I'm clear on explaining this.

November 30th, 2006, 01:03 PM	#3 (permalink)
avayapbxuser PBXtech SILVER 25+ posts Join Date: May 2006 Posts: 79	Re: Vector Routing Tables - VRT We have vectors for each Agent setup, the problem is that when an Agent does not answer the call for his/her particular State the call goes to another Agent that is not covering that area. We want the calls to go to voicemail of the person that is covering a particluar State not to another Agent. Maybe this is default by design the way it is working now. I hope I'm clear on explaining this.