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2wire · August 8th, 2006, 08:51 AM

HI BP88,

I am only guessing on this, but if you are not the only administrator of your system my bet is that the all lines for the system are on ext. 10 and someone, somehow set up ext. 10 as the auto-attendant in the VMS (voice mail system).

If you have a remote access card you can connect to the system and pull the VMS information down to look at the setup.

One easier but simple thing to do is to reboot the switch. Please DO A BACKUP TO THE FLASH CARD prior to the shut down. If you are a multiple cabinet system please break out your manuals and go over the shut down procedures.

Good Luck,

2wire

August 8th, 2006, 08:51 AM	#2 (permalink)
2wire PBXtech SILVER 25+ posts Join Date: Oct 2004 Posts: 43	Re: Extension goes directly to voice mail HI BP88, I am only guessing on this, but if you are not the only administrator of your system my bet is that the all lines for the system are on ext. 10 and someone, somehow set up ext. 10 as the auto-attendant in the VMS (voice mail system). If you have a remote access card you can connect to the system and pull the VMS information down to look at the setup. One easier but simple thing to do is to reboot the switch. Please DO A BACKUP TO THE FLASH CARD prior to the shut down. If you are a multiple cabinet system please break out your manuals and go over the shut down procedures. Good Luck, 2wire