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Originally Posted by martinyoung
A VDN is not something a 9.0 Definity will monitor. It does not change in use and anyone who lands it is only there for a few seconds.
What are you wanting to do?
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er, Oops. Actually, VDN monitoring has been around since before Release 6. It places the Observer into a queue until a call arrives and then allow the Observer to follow the call until it leaves the VDN (disconnect, transfer, etc.). The Observer hears everything the caller hears ... announcements, music, everything ... even the caller's comments while on hold. It allows the observer to get a real "customer experience," if you will.
.al.