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Old July 21st, 2006, 05:36 PM   #3 (permalink)
ahays
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Re: Monitoring a VDN

Quote:
Originally Posted by Bev Criswell
I have a definity 9.0 and am trying to find where you make a change to monitor a vdn. I have checked the cor and it is fine.
Under "display system-parameters customer-options" is "Service Observing (VDNs)?" set to "Y" ? If so, you should be able to simply enter the Service Observe FAC (or press the Service Observe button) followed by the VDN number and then wait in the SO queue until a new call arrives.

regs,

.al.
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