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coverage answer group question
I have an external number that I had fwd to a DID. I only want this DID to transfer to another extension and then have as if it IS that extension - so the DID I want to be transparent - any way to accomplish this?
Its much more detailed than that, but if I explain it all it might be more difficult - but in summary the "real" number needs to ring to a coverage answer group - then go to voicemail if they dont answer. The problem is when it tries to go to voicemail its going their with the original DID - I want that original did to be transparent so it really acts as the number that DID is fwd to - i had that original DID with cov path that had path 1 go straight to the "real" extension - but then I would just get a busy signal..
Any ideas would be great
Thanks
Ross
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