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Re: 911 Issues
Crisis alert will tell you what station the call was made from so you can go explain that false alarms are going to start costing you because 911 services will start billing for false alarms. The phone with a crisis alert button must deal with the crisis immediately because their phone will do nothing else until then.
Another thing that might be happening is that you have ARS set up to route calls to "11" to be rerouted to 911. Do a "display ars an 11" and see if a route exists for it. Display that route and see if it deletes two digits and inserts 911. People misdial their phone all the time and if someone dialed 9-11 in error and it suddenly starts to ring, they will hang up.
You might delete that option and tell all users that due to excessive false alarms to 911 that in the future all calls must be 9-911.
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Marty
Retired Avaya DSIC tech
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