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Re: Opx?
Since the Softphone is a station off the PBX, replacing it with a more expensive wired phone isn't going to get people to call his extension either. Besides, I am pretty sure if you change the phone, you will hear from him about the feature limitations of the analog phone.
The people calling him need to use the Softphone number. When he receives a call, have him give the caller his office number to call back on next time. I know upper management are generally the hardest people to train how to use a phone, they are too busy running the company.:D
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Marty
Retired Avaya DSIC tech
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