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Originally Posted by penelope
My moh is Comcast DMX. We are a conservative insurance company and it's tuned to Classical :yawn2
I got a call one day that the music was some New Age "crap" 
Found out that Comcast had changed their channel lineup. |
Every once in awhile, I'll sneak Tool into our player... 10,000 Days is in there now. Our customers seem a little "out of sorts" when finally getting thru to our Care group. They are less demanding and pretty much will comply with anything we say. I heard a Care rep the other day say she was able to convince a customer to accept a $150 surcharge "just because"...