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Re: Call Queue
The quickest way to set this up is to make a hunt group with the DNIS as lead number. In that hunt group put all the people that you want to answer the calls.
This is a basic hunt group. If you want an ACD with agents logging in and out, EAS, skills, VDN's, vectors, that is a bit more complex.
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Marty
Retired Avaya DSIC tech
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