Quote:
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Originally Posted by oozenoz
I'd rather find the root cause than a scapegoat.
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Start of rant
Unfortunately, that usually doesn't happen until after much finger pointing and time is lost. This goes on until the victim (excuse me, the customer) gets mad and demands a resolution or everybody will be kicked out. When a joint vendor meet is finally arranged the problem suddenly disappears and no one did anything, but the problem is permanently fixed. Until next time.
I have spent most of the last forty years on the industry side of this business, now I work for one customer. I know how the industry works so my tolerance for finger pointing is very low. I have installed hundreds (thousands?) of T1s in my time and I know how they are supposed to work. If it doesn't work I can determine the source of the problem with a pretty fair amount of accuracy. I know enough that the vendor techs can't dazzle me with b*llsh*t. I don't call them until I know positively that it is not my issue.
End of rant