martinyoung

Yes, you can do this. But be very careful because you are opening a door for toll fraud. First create a COR with an FRL of 0. Unless you have locked your system down, that FRL will permit station to station calls. If that FRL won't work, make the FRL 1, but don't go any higher.

Now do a "ch remote" and enter a DID, give it an authorization code of at least six digits for security, give it the COR you created and the COS with console permissions (usually 0). Enter a number for how many times this can be accessed.

The caller will dial that DID, once they hit the switch they will hear a tone. Dial the passcode and then they will hear dial tone. Dial the call forward FAC and they will hear dial tone again. Dial the number they want to call forward, hear dial tone, then dial the number they want to call forward to.

If the number is already call forwarded to a number, they must cancel that first.

I must warn again that this does open a door to fraud. Even though this caller cannot dial out directly because of the COR, they could social engineer someone else to call out for them.

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Marty
Retired Avaya DSIC tech