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jhmccoy · May 22nd, 2006, 01:22 PM

Your question does not really explain what you want to accomplish so I will give a couple of explanations.

Forward all Calls:
If the incoming call is always to the same DN just program that phone to allow forwarding to an external number. This requires CLS of CFXA and the forward key programmed with enough digits to send the call to the required external number (KEY 4 CFW 12 will allow the user to forward the calls to a number with up to 12 digits note: this includes the BARS access code (8 or 9) required to place an outside call). Once the set is programmed to allow forwarding to an external number just forward the set.

Transfer the call:
When the call is answered just transfer it to the external number.

Incoming Digit Conversion:
If the incoming calls are always from the same number(s) and always need to be forwarded to the same number(s) you can use IDC in ld 49 to convert the incoming number to a different DN and then program that DN as a phantom DN with DCFW set to the external number or an ACD with NCFW set to the outside number (note: you may need to include the route access code instead of the BARS access code to make sure the calls will forward out).

If none of these options seem to be what you want post more detail of what you are trying to accomplish and I will try to find a better answer for you.

May 22nd, 2006, 01:22 PM	#2 (permalink)
jhmccoy PBXtech SILVER 25+ posts Join Date: Jul 2003 Posts: 61	Re: OPTION 11c CALL FORWARDING Your question does not really explain what you want to accomplish so I will give a couple of explanations. Forward all Calls: If the incoming call is always to the same DN just program that phone to allow forwarding to an external number. This requires CLS of CFXA and the forward key programmed with enough digits to send the call to the required external number (KEY 4 CFW 12 will allow the user to forward the calls to a number with up to 12 digits note: this includes the BARS access code (8 or 9) required to place an outside call). Once the set is programmed to allow forwarding to an external number just forward the set. Transfer the call: When the call is answered just transfer it to the external number. Incoming Digit Conversion: If the incoming calls are always from the same number(s) and always need to be forwarded to the same number(s) you can use IDC in ld 49 to convert the incoming number to a different DN and then program that DN as a phantom DN with DCFW set to the external number or an ACD with NCFW set to the outside number (note: you may need to include the route access code instead of the BARS access code to make sure the calls will forward out). If none of these options seem to be what you want post more detail of what you are trying to accomplish and I will try to find a better answer for you.