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evil_scooby · April 25th, 2006, 04:16 PM

The hunt group is just a normal skill so you can fire the calls down to the IVR "agents"

If you dont want to set it up like that you can set the IR to log the agents in via ASAI

April 25th, 2006, 04:16 PM	#4 (permalink)
evil_scooby Join Date: Jan 2004 Posts: 11	Re: Avaya Voice Portal The hunt group is just a normal skill so you can fire the calls down to the IVR "agents" If you dont want to set it up like that you can set the IR to log the agents in via ASAI