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Originally Posted by mrose77
As part of this, I was also asked to set up call forwarding, which is somewhat working. If an internal users calls an extension which is forwarded to an outside number, it works fine, but if an ouside caller calls a forwarded extension, the call goes to the attendant console. I think it is a system-wide parameter that needs to be changed (LD 15?), but I am not sure what to change. Any thoughts will be appreciated. Thanks!
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I had the same problem. It turns out it was because I used an ACD to forward calls. I couldn't assign a COS to an ACD because no TN! I built phantom lines to handle the forwarding and assigned a class of service to the phantom line that had rights to forward off premise. This resolved my issue. Hope this helps you!