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jrusso · July 22nd, 2003, 11:02 AM

I did the trace. I fear that there is a problem with the transition from the Conversant IVR back to the switch then to the Audix voicemail box. The trace was as follows:
She dialed the VDN
Ring VEctor xx
active station xxxxx (the Conversant)
conf/tran hold station xxxxx (The Conversant)
denial event 1644: Orig block/invalid digits
active station xxxxx (the Conversant)
idle attendent

It looks like the switch is not getting the VDN that the Conversant is passing. I am going to try and add a # sign on the end of the digits coming from the Conversant to see if that helps. But it doesn't seem like that would be it being that only the console's are having the problem.

July 22nd, 2003, 11:02 AM	#5 (permalink)
jrusso Join Date: Jul 2003 Posts: 9	I did the trace. I fear that there is a problem with the transition from the Conversant IVR back to the switch then to the Audix voicemail box. The trace was as follows: She dialed the VDN Ring VEctor xx active station xxxxx (the Conversant) conf/tran hold station xxxxx (The Conversant) denial event 1644: Orig block/invalid digits active station xxxxx (the Conversant) idle attendent It looks like the switch is not getting the VDN that the Conversant is passing. I am going to try and add a # sign on the end of the digits coming from the Conversant to see if that helps. But it doesn't seem like that would be it being that only the console's are having the problem. __________________ Joseph W. Russo Communication Analyst Phone (305) 406-5323 Cell/Pager TBA <Mailto: Jorusso@carnival.com> Certified by: