PBXtech.info - View Single Post - CCC Issue-URGENT HELP NEEDED!

b4dboy · March 21st, 2006, 09:45 AM

IP406 v2 running 3.0 (69) with VM Pro 3.0.15, CCC v5. Agents in the call centre are Hot Desking with their own extension (1xxx) to handsets in a 764x. The fixed Extensions (Avaya 5410) have Caller ID switched off but are still displaying the incoming number. For various legal issues, we'd like the incoming number hidden from the call centre agent.

is there any way this can be done?

March 21st, 2006, 09:45 AM	#1 (permalink)
b4dboy Join Date: Mar 2006 Posts: 3	CCC Issue-URGENT HELP NEEDED! IP406 v2 running 3.0 (69) with VM Pro 3.0.15, CCC v5. Agents in the call centre are Hot Desking with their own extension (1xxx) to handsets in a 764x. The fixed Extensions (Avaya 5410) have Caller ID switched off but are still displaying the incoming number. For various legal issues, we'd like the incoming number hidden from the call centre agent. is there any way this can be done?